Terms & Conditions

Bookings & Quotations

All bookings are subject to availability and are only confirmed once Sahota Chauffeurs – Executive Cars has accepted the booking. Customers are responsible for providing accurate journey information, including collection address, destination, date, time, passenger requirements and, where applicable, flight details.

Quotations are based on the journey information supplied at the time of enquiry. Significant changes to the journey may require the quotation to be revised.

Payment

Full payment is required no later than 7 days before the scheduled journey.

For bookings made within 7 days of travel, full payment is required when the booking is confirmed.

Card payments are processed securely through our payment provider. Sahota Chauffeurs does not collect or store customers' full debit or credit card details.

Cancellations

Cancellations and refunds are governed by our separate Cancellation Policy, which is available on this website. Customers should notify us as soon as possible if they need to cancel a booking.

Waiting & Delays

We do not normally charge additional waiting-time fees. We ask customers to notify us as soon as reasonably possible of any significant delay or change that may affect their journey.

Where flight information has been provided, we will make reasonable efforts to take account of changes to the scheduled arrival time.

Passenger Conduct

Passengers are expected to behave respectfully and must not act in a way that compromises the safety of the chauffeur, other passengers, the vehicle or other road users.

The chauffeur reserves the right to refuse to commence or continue a journey where passenger behaviour presents a genuine safety risk or involves unlawful, threatening or abusive conduct.

Smoking & Vaping

Smoking and vaping are strictly prohibited inside Sahota Chauffeurs vehicles. Passengers must comply with applicable UK smoke-free requirements and vehicle rules.

Food & Drink

To maintain the cleanliness and presentation of our vehicles, passengers are asked not to consume food or drinks inside the vehicle. Complimentary bottled water provided by Sahota Chauffeurs is permitted.

Vehicle Care & Cleaning

Passengers are expected to respect and take reasonable care of the vehicle.

A charge of £75 may be applied where additional cleaning is required as a result of excessive soiling, spillages or other mess caused by a passenger.

Significant or deliberate damage to the vehicle may be charged separately based on the reasonable cost of cleaning, repair or replacement, where appropriate.

Pets & Assistance Dogs

Pets are welcome by prior arrangement but must remain suitably restrained or under control throughout the journey and must not be allowed to move freely around the vehicle.

Passengers may be responsible for additional cleaning or damage caused by their pet.

Assistance dogs will be accommodated in accordance with applicable legal requirements.

Luggage & Personal Belongings

Customers should advise us in advance if they will be travelling with unusually large or excessive luggage so that we can ensure suitable capacity is available.

Passengers are responsible for checking that they have collected their personal belongings when leaving the vehicle. If an item is found after a journey, we will make reasonable efforts to arrange its return.

Children

Children travelling with Sahota Chauffeurs must be transported in accordance with applicable UK requirements. Customers should tell us when booking if a child will be travelling and whether any particular arrangements are required.

Our separate Chaperone Service is available for children travelling without a parent or guardian, subject to prior arrangement and acceptance of the booking.

Vehicle Availability

We will make every reasonable effort to provide the agreed chauffeur vehicle. In exceptional circumstances, such as breakdown, accident or another event outside our reasonable control, we may provide a suitable alternative vehicle where available.

Journey Times

Journey and arrival times cannot be guaranteed where delays arise from circumstances outside our reasonable control, including traffic congestion, road closures, severe weather, accidents or other unforeseen events. We will nevertheless make reasonable efforts to complete the journey as planned.

Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

Sahota Chauffeurs will not be responsible for losses caused by circumstances outside our reasonable control, subject always to customers' statutory rights and applicable law.

Changes to a Booking

Please notify us as soon as possible if you need to change your collection time, destination or other booking details. We will make reasonable efforts to accommodate requested changes, subject to availability. Significant changes may result in a revised quotation.

Contact

If you have any questions regarding a booking or these Terms & Conditions, please contact:

Sahota Chauffeurs – Executive Cars
36 Mill Close
Wisbech, Cambridgeshire PE13 3BD
Email: bookings@sahotachauffeurs.com
Telephone: 0800 799 9549

These Terms & Conditions should be read together with our Cancellation Policy and Privacy Policy.